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“Shelley was excellent at ensuring the entire class was challenged although the level of experience within the classroom greatly varied.”

R. L.,
Universal Weather


Enticing Executives with Visual Analysis

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Once you have your current state model, what do you do with it? How do you share it with the Process Owner and Executive Sponsor and spark their interest? My experience is that executives looking at a model that is 30 to 60 steps long are impressed and say something like, “Wow, that process is […]

Can't See the Forest for the Trees or Trying Too Hard?

3D Character and Friendship

By Melissa Elias, InfoWorks

As I learn from the people I look up to in business, I’m always reminded to “step back”. I’m told, “You are not seeing it clearly, you are too involved”, so there we have the saying “can’t see the forest for the trees”.

So what is big picture thinking? Strategic […]

BPM Tips for the Road #1

Winding Road

All of us like practical tips that we can read quickly, use easily, and produce results. Since I began writing this blog two years ago my focus has always been on writing about my experience with clients in the process improvement and BPM field. A colleague of mine calls this providing, “Notes From the Front.”


Innovative Ideas and Provocative Thoughts from Building Business Capabilities Conference Last Week Nov. 2013

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I attended three days of this conference: a well done event, over 1000 people, Las Vegas is a 24/7 place. Here are some stimulating tidbits I took away from the week.

Framework for Measuring Project Success – Beyond Budget, Scope, Schedule and Quality Peter Moon, Microsoft

To get people to think creatively in an integrative […]

The First Look at a Process Definition

Private Eye

If you want to understand the process context before diving into the particulars of process improvement, use this outside in process definition template. Many of you know the Six Sigma SIPOC (Supplier, Inputs, Process, Outputs, Customer) technique or the Process Scope diagram of Roger Burlton called the IGOE (Inputs, Guides, Outputs and Enablers). Well, here […]