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“Shelley worked with the union, school personnel and management to change the way maintenance serviced the schools. The shift to a customer centered approach increased the amount of work and speed of response and delighted the schools.”

Dan Katzir
Executive Director (former)
UCLA School Management Program

 

How do you get healthcare employees to embed continuous improvement in their everyday work life? Part 1

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Guest Blog

By Mary Grace Gardner, Director of Strategy and Performance Improvement in the San Francisco Bay Area.

What do the following three things have in common: dropping a ping pong ball either into a bucket that says ‘yes’ or ‘no’ at the end of day, checking whether wearing a bright yellow sash during medication […]

Aligning Performance Improvement, Strategy, and Daily work in Healthcare – Part Two

3D Character and Friendship

Guest Blog by Mary Grace Gardner, MPH is a Director of Strategy and Performance Improvement in the San Francisco Bay Area

What is the rest of the roadmap to answer this question?

In Part One of this blog, Mary Grace Gardner asked the question, “What makes participation in an important performance improvement project fizzle after […]

Are Process Efficiency and Effectiveness Possible in Hospital Improvements?

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Can hospitals provide streamlined processes that are faster and cheaper than today, while at the same time providing better outcomes for patients? Patients want both! They want efficiency and effectiveness improvements. They want costs to go down to decrease their out of pocket expenses and hopefully reduce insurance costs; they want more streamlined processes to […]