Follow the I4 Process Blog

 Subscribe in a reader

Enter your email address:

“In class when I mapped the freight process, I discovered that the operational process was not the main issue; instead we had some key decisions at the strategic level to consider. Back at work, I have already shared the maps I developed with others and I am developing some dashboards to collect data to focus our improvement efforts. Shelley asked some insightful questions that influenced my thinking and put me in a stronger position to demonstrate what needed to be done.”

Theresa Quinn Accurso
Director of Finance
Shure Inc.

 

Starting, Growing, or Killing Process Improvement - Part 2

Big and small tree  AM

Knowing where the organization is in its process improvement journey is important, so you start from where you are and keep moving forward. This article addresses three different stages–starting, growing, and killing process improvement and looks at three different areas for success. Part 1 looked at Assessing where the organization is, and what to do […]

What Next? Starting, Growing or Killing Process Improvement

Big and small tree  AM

Knowing where the organization is in its process improvement journey is important, so you start from where you are and keep moving forward. This article addresses three different stages–starting, growing, and killing process improvement and looks at three different areas for success.

STARTING:

Are you ready to look at your work from a customer’s perspective? […]

Introduce Yourself for Success as the BPM Facilitator

Screen Shot 2014-08-12 at 5.07.22 PM

Dear i4Process:

We have been doing process improvement in our healthcare organization for several years. I would like to know, “How does a BPM Facilitator successfully position him/herself when working with a team for the first time?”

Dear Potential BPM Facilitator,

Let me begin by giving a definition of a BPM Facilitator to clarify what […]

Half the Time Process Improvement Fails: How to Be in the Other Half: Part 3 – The BPI Team

Car in pot hole

Ask, do we interview various stakeholders to develop the current state models? Do we seek out individual specialists to gather and analyze quantitative data? Here’s what I have found: if you want to increase your risk of failure—use individuals instead of a BPI team. A core team that is ongoing for the charter, modeling, analysis, […]

Half the Time Process Improvement Fails: How to Be in the Other Half: Part 2

Car in pot hole

In order to “be in the successful half” where process improvement projects succeed you need to:

Build and use a Project Charter Select the appropriate business process improvement leaders and team Use a time-boxed disciplined approach

Part 1 of this blog explored “Building and using a Project Charter.” This blog discusses “Selecting the appropriate business […]