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“This method not only provided excellent tools, it also helped us build the habit of criticizing our own process so we can make it better.”

David Scronce,
Director Strategic Initiatives
University of California, Berkeley

 

Enticing Executives with Visual Analysis

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Once you have your current state model, what do you do with it? How do you share it with the Process Owner and Executive Sponsor and spark their interest? My experience is that executives looking at a model that is 30 to 60 steps long are impressed and say something like, “Wow, that process is […]

Do Kaizens Work for Knowledge Workers? - Part 2

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Part 1 of this blog talked about the purpose and set up for this 4 day Kaizen with an Environmental Healthy & Safety group. Part 2, the final section follows.

In the first 2 days, we documented five process diagrams (for each of the permits – we found a 5th one!), identified the wastes […]

How Data Unveils Clues to the Solution – Part 2

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Analytical data is a name I use for any data that helps to analyze the current process. It is quantitative data for any step, gateway, or sub process; it is data about inputs from internal and external suppliers, including the customer; it is data about time, waiting, and queuing; it is quantitative values to clarify […]

How Data Unveils Clues to the Solution – Part 1

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If there were only one analytical technique the business process improvement (BPI) team could use, it should be quantitative data—and then I would expand quantitative data to include baseline data, customer data, and analytical data.

Baseline data is data that provides quantitative values to the measures for each of the two or three BPI improvement […]