Follow the I4 Process Blog

 Subscribe in a reader

Enter your email address:

“In each of our engagements, Shelley took the lead to work with me individually to design our objectives, approach, and measures of success. Working with Shelley, I was able to achieve clarity of the goal and methodology for achieving the goal prior to engaging within the stakeholder communities.

Shelley is well prepared, drives to common understanding and alignment, and engages in the subject content and dialog to achieve group consensus on core root cause issues and possible solutions.”

JuneAn Lanigan
Director (former) Cisco Systems

 

Enticing Executives with Visual Analysis

Screen Shot 2018-02-25 at 3.47.37 PM

Once you have your current state model, what do you do with it? How do you share it with the Process Owner and Executive Sponsor and spark their interest? My experience is that executives looking at a model that is 30 to 60 steps long are impressed and say something like, “Wow, that process is […]

Do Kaizens Work for Knowledge Workers? - Part 2

Screen Shot 2014-05-19 at 6.17.29 PM

Part 1 of this blog talked about the purpose and set up for this 4 day Kaizen with an Environmental Healthy & Safety group. Part 2, the final section follows.

In the first 2 days, we documented five process diagrams (for each of the permits – we found a 5th one!), identified the wastes […]

How Data Unveils Clues to the Solution – Part 2

Screen Shot 2014-04-13 at 11.40.19 AM

Analytical data is a name I use for any data that helps to analyze the current process. It is quantitative data for any step, gateway, or sub process; it is data about inputs from internal and external suppliers, including the customer; it is data about time, waiting, and queuing; it is quantitative values to clarify […]

How Data Unveils Clues to the Solution – Part 1

Screen Shot 2014-04-13 at 11.40.19 AM

If there were only one analytical technique the business process improvement (BPI) team could use, it should be quantitative data—and then I would expand quantitative data to include baseline data, customer data, and analytical data.

Baseline data is data that provides quantitative values to the measures for each of the two or three BPI improvement […]