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“The content and description of this course was very appealing because many processes in Payroll and Benefits are data and systems dependent requiring consistent application of policies and procedures. Two aspects of the course— standardization and cellular teams— were most relevant to us. We do many things in teams; but, we don’t always do them the same way. Already, we are seeing results in standardizing our work processes and reducing waste. For example, we found that some of our teams calculated the company’s pay equalization for military duty differently, using slightly different assumptions. Together, the teams looked at the different methods and rationales, found common ground and built new standard operating procedures for everyone that achieved the best results for the employee and company.”

Tim Muffly
Director, Payroll Administration


BPM Practices: Differences in Large Companies vs. Middle Market Companies?

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Want to Participate?

Are there really any differences between business process management (BPM) practices, success factors and derailers between large companies and middle market companies? I have worked on business process improvement (BPI) projects in both but am just now researching the similarities and differences.

If you would like to participate in the study, […]

Expanding and Sustaining Continuous Improvement – Part 2

Guest Blog

Guest Blog

By Lisa Meschi

After phase one of our continuous improvement (CI) journey, we saw a shift in the energy around our effort: momentum waned, and there was resistance to new CI projects. After looking at our main issues, we aimed to solve four problems: Projects were taking too long, our infrastructure was […]

Laying the Foundation for Continuous Improvement, Phase One – Part 1

Guest Blog

Guest Blog

By Lisa Meschi

Many organizations begin to emphasize continuous improvement (CI) in times of economic downfall to eliminate any potential waste, but we were different—we created our CI effort because we were thriving, and we wanted to sustain our success as we continued to grow and expand.

Our company specializes in genetics […]