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“This method not only provided excellent tools, it also helped us build the habit of criticizing our own process so we can make it better.”

David Scronce,
Director Strategic Initiatives
University of California, Berkeley

 

Case Management: For Whom, How’s it Important?

I’ve been reading about Case Management, attending conference talks and webinars for almost two years, but I want to give kudos to Neil Ward-Dutton from MWD Advisors and Nathaniel Palmer of BPM.com for their recent webinar on Managing Knowledge-driven Processes. Thanks for this clarifying and provocative discussion! (The visual inserted to the left is from […]

Innovative Ideas from bpmNEXT 2014

For the last two years I have attended the bpmNEXT conference in Asilomar, CA in March. For me, coming from the business side of BPM it is a great place to hear about all kinds of new technology innovations in the BPM field and see demos of how the applications work.

Here are three that […]

BPM and Case Management - Inclusive or Exclusive - Part 2

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There are certainly many processes that are adaptive case management right from the start – like investigative work, or mental healthy therapy, but there are many others where subprocesses are cases, as is often the case in exception handling or the 20% that is not made consistent above. In other words, cases can be part […]

BPM and Case Management - Inclusive or Exclusive - Part 1

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Does BPM include or exclude Case Management? I have working with BPM processes for over 15 years, and see great benefit in thinking of work as a process vs. a task given to an employee by a boss. The process approach enables cross functional work which can improve efficiency and effectiveness for the customer. So […]