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“Shelley Sweet fulfilled every expectation desired and I would not hesitate to work with her again.”

John Deasy
Superintendent of Schools (former)
Santa Monica-Malibu Unified School District

 

Case Management: For Whom, How’s it Important?

I’ve been reading about Case Management, attending conference talks and webinars for almost two years, but I want to give kudos to Neil Ward-Dutton from MWD Advisors and Nathaniel Palmer of BPM.com for their recent webinar on Managing Knowledge-driven Processes. Thanks for this clarifying and provocative discussion! (The visual inserted to the left is from […]

Innovative Ideas from bpmNEXT 2014

For the last two years I have attended the bpmNEXT conference in Asilomar, CA in March. For me, coming from the business side of BPM it is a great place to hear about all kinds of new technology innovations in the BPM field and see demos of how the applications work.

Here are three that […]

BPM and Case Management - Inclusive or Exclusive - Part 2

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There are certainly many processes that are adaptive case management right from the start – like investigative work, or mental healthy therapy, but there are many others where subprocesses are cases, as is often the case in exception handling or the 20% that is not made consistent above. In other words, cases can be part […]

BPM and Case Management - Inclusive or Exclusive - Part 1

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Does BPM include or exclude Case Management? I have working with BPM processes for over 15 years, and see great benefit in thinking of work as a process vs. a task given to an employee by a boss. The process approach enables cross functional work which can improve efficiency and effectiveness for the customer. So […]