Follow the I4 Process Blog

 Subscribe in a reader

Enter your email address:

“We hired Shelley to help us define roles and responsibilities, build the rules of engagement, and advance the company service model. As a result of the work Shelley did with a company improvement team, we implemented a one touch Client Service Excellence program and reduced the backlog of cases from 418 to zero in three months.”

Dale Brown
Senior Vice President, Sales and Marketing
MedImpact

 

Are You Turning the BPMN Diagram into Results?

Screen Shot 2015-03-13 at 6.17.55 PM

You went to all the trouble to model a process using the standard notation, BPMN. Subject matter experts came up with lots of issues and improvement ideas during model development. Now you are ready to make the improvements.

STOP!

You have done many of the key steps of Process Modeling, but that’s not enough […]