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“Our company has been using Lean in the manufacturing area. I am responsible for engineering design and development processes. I wanted to see how I could use the lean principles in my area. Shelley provided a nice balance between a high level overview and practical tools in the two day class, so that I walked away with many applications. We have already started eliminating waste, taking out time, duplication errors, and multiple touch points at our 6 technical centers. I estimate that the efficiencies will save us $1,000,000.”

Bob Niklewicz
Vice President, Engineering
Tegrant Corporation

 

Innovative Ideas from bpmNEXT 2014

For the last two years I have attended the bpmNEXT conference in Asilomar, CA in March. For me, coming from the business side of BPM it is a great place to hear about all kinds of new technology innovations in the BPM field and see demos of how the applications work.

Here are three that […]

BPM and Case Management - Inclusive or Exclusive - Part 2

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There are certainly many processes that are adaptive case management right from the start – like investigative work, or mental healthy therapy, but there are many others where subprocesses are cases, as is often the case in exception handling or the 20% that is not made consistent above. In other words, cases can be part […]

BPM and Case Management - Inclusive or Exclusive - Part 1

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Does BPM include or exclude Case Management? I have working with BPM processes for over 15 years, and see great benefit in thinking of work as a process vs. a task given to an employee by a boss. The process approach enables cross functional work which can improve efficiency and effectiveness for the customer. So […]

iBPMS Expo Provides Practical Ideas for BPM and Technology

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I attended the BPM.com iBPMS Expo in Chicago Oct 14-17. My experience is on the business and operational side; I have an understanding of the importance of technology but I am not a geek, so I am often worried that the technology stuff will be over my head or too complex to be useful for […]