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“The people and change management issues proved at least as challenging as the technology. Your ability to quickly grasp the technical issues and to make them clear and relevant to groups throughout Cisco created awareness and enthusiasm for the program.”

Lynda Heideman
Director (former)
Cisco Systems

 

Innovative Ideas from bpmNEXT 2014

For the last two years I have attended the bpmNEXT conference in Asilomar, CA in March. For me, coming from the business side of BPM it is a great place to hear about all kinds of new technology innovations in the BPM field and see demos of how the applications work.

Here are three that […]

BPM and Case Management - Inclusive or Exclusive - Part 2

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There are certainly many processes that are adaptive case management right from the start – like investigative work, or mental healthy therapy, but there are many others where subprocesses are cases, as is often the case in exception handling or the 20% that is not made consistent above. In other words, cases can be part […]

BPM and Case Management - Inclusive or Exclusive - Part 1

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Does BPM include or exclude Case Management? I have working with BPM processes for over 15 years, and see great benefit in thinking of work as a process vs. a task given to an employee by a boss. The process approach enables cross functional work which can improve efficiency and effectiveness for the customer. So […]

iBPMS Expo Provides Practical Ideas for BPM and Technology

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I attended the BPM.com iBPMS Expo in Chicago Oct 14-17. My experience is on the business and operational side; I have an understanding of the importance of technology but I am not a geek, so I am often worried that the technology stuff will be over my head or too complex to be useful for […]