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“The content and description of this course was very appealing because many processes in Payroll and Benefits are data and systems dependent requiring consistent application of policies and procedures. Two aspects of the course— standardization and cellular teams— were most relevant to us. We do many things in teams; but, we don’t always do them the same way. Already, we are seeing results in standardizing our work processes and reducing waste. For example, we found that some of our teams calculated the company’s pay equalization for military duty differently, using slightly different assumptions. Together, the teams looked at the different methods and rationales, found common ground and built new standard operating procedures for everyone that achieved the best results for the employee and company.”

Tim Muffly
Director, Payroll Administration
PPG

 

A BPM Team or BPM Stakeholders?

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There are many ways to ‘do’ business process improvement projects. It’s best if the company has a methodology from BPM, Lean, Six Sigma, Reengineering or some other methodology. Here’s the one I use, starting with selecting the project and ending with monitoring and sustaining the project; ‘doing’ the process improvement project means completing the section […]

Who's on First? The Importance of Roles in Processes

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When you’re first doing a business process improvement project understanding roles in the process is critical. That’s because often employees don’t know who is responsible for a certain task in the process, or there are two people responsible for a task (so who is really responsible?), or they don’t know who to escalate a concern […]

How Do You Start Process Improvement? Case Example

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This international mid-sized company began by documenting current work processes when suppliers demanded ISO documentation to do business. ISO introduced the need for work process to the company. Then, led by the Quality Manager, the senior leaders made a company inventory, listing 80-100 core workflows (or processes) and reducing them to 30. These 30 became […]

Should the Process Office Lead a BPI Project? The Good and the Bad

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A pharmaceutical company had been operating for over 15 years, so it was not a start up, but it was still privately owned. It had grown to a middle market company with 1500 employees in the US and globally and had five successful products in the market place.

Regulation demanded that clinical trials meet […]

Half the Time Process Improvement Fails: How to Be in the Other Half: Part 3 – The BPI Team

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Ask, do we interview various stakeholders to develop the current state models? Do we seek out individual specialists to gather and analyze quantitative data? Here’s what I have found: if you want to increase your risk of failure—use individuals instead of a BPI team. A core team that is ongoing for the charter, modeling, analysis, […]