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Michael Hammer created wonderful assumption busting guidelines for redesigning processes in his book Reengineering the Corporation, like As few people as possible should be involved in the performance of a process. (Several jobs are combined into one.) Workers make decisions. Processes have multiple versions (for different market segments). I find that after Discovery, Modeling and […] 
Guest Blog by Mary Grace Gardner, MPH is a Director of Strategy and Performance Improvement in the San Francisco Bay Area
Have you launched a performance improvement project based on someone’s brilliant improvement idea only to see participation fizzle out by the third team meeting? You probably spent hours crafting the perfect kick […] For the last two years I have attended the bpmNEXT conference in Asilomar, CA in March. For me, coming from the business side of BPM it is a great place to hear about all kinds of new technology innovations in the BPM field and see demos of how the applications work. Here are three that […] 
Dear i4Process, My department operates at an involvement management work level. Employees can contribute ideas but the supervisors or unit heads make the final decisions. In this type of management work level, employees must make sure to provide supervisors and unit heads with comprehensive information about their work and processes so that informed decisions can […] 
What if you could write your own lottery ticket? Well, you would surely write one that would be a winner! And that’s exactly what I recommend doing when the process improvement team gets to the redesign phase. Create a wining process redesign! Up until this point the team has been doing left brain activity, documenting […] |
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