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“We have successfully used Lean in manufacturing and the supply chain, and we recognized there was a wealth of opportunity beyond the manufacturing floor for the application of lean. We wanted to find someone who had an experience base with business support processes to bring lean to that audience of our company. Shelley provided us that credible source. She brought numerous examples from her experience about how lean principles and tools apply to office and service operations, and helped translate employee questions to show them how the principles applied to what they do.”

Jesse Shearin,
Director of Enterprise Excellence
PPG Industries Inc.

 

Sustaining BPM – Crawl, Walk and Run

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A financial department of a large technology company had employees working long hours and even staying overnight every quarter when financial information was due. The SVP realized this could not go on. He provided his leadership, selected a team of internal subject matter experts, and chose an internal project lead and external BPM practitioner to […]

The Life Cycle of BPM Centers of Excellence - part 2

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In Part 1, I discussed how one BPM Center of Excellence (COE) started as a centralized organization and then with change moved some of the BPM Practitioners into specific operational units and disbanded the centralized group. Part 2 continues with the life cycle of this use case in its second stage, ‘decentralization’ and then continues […]

The Life Cycle of BPM Centers of Excellence - part 1

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According to a BPTrends survey 2014, the number of companies that have a BPM Center of Excellence has not grown over the last eight years (It’s stable at about 34%). In trying to guesstimate why that might be happening, I have been asking these questions:

When do companies start of COE and why? What do […]