Follow the I4 Process Blog

 Subscribe in a reader

Enter your email address:

“Shelley gave structure to the process team, guiding us and providing tools, so that we were more productive during the mapping and analysis of the current process and redesigning the new process.

The new process, the Abovehealth Modular Implementation, is a repeatable process with discipline and specific tools for each phase. We expect that the new sequence modular approach will not only reduce cycle time and rework, but be a real differentiator for us in the marketplace.”

Terri SenRoy
Director, Quality Assurance (former)
AboveHealth

 

Sustaining BPM – Crawl, Walk and Run

Screen Shot 2015-09-23 at 12.11.19 PM

A financial department of a large technology company had employees working long hours and even staying overnight every quarter when financial information was due. The SVP realized this could not go on. He provided his leadership, selected a team of internal subject matter experts, and chose an internal project lead and external BPM practitioner to […]

The Life Cycle of BPM Centers of Excellence - part 2

Screen Shot 2015-04-20 at 5.17.47 PM

In Part 1, I discussed how one BPM Center of Excellence (COE) started as a centralized organization and then with change moved some of the BPM Practitioners into specific operational units and disbanded the centralized group. Part 2 continues with the life cycle of this use case in its second stage, ‘decentralization’ and then continues […]

The Life Cycle of BPM Centers of Excellence - part 1

Screen Shot 2015-04-20 at 5.17.47 PM

According to a BPTrends survey 2014, the number of companies that have a BPM Center of Excellence has not grown over the last eight years (It’s stable at about 34%). In trying to guesstimate why that might be happening, I have been asking these questions:

When do companies start of COE and why? What do […]