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“We wanted to upgrade the process improvement skills of all of our staff, and Shelley was superb in every way! She taught us not only advanced business process improvement skills, but also her wealth of real client experiences added a great amount of color and dimension to the training. We are already using her ideas with our clients. Thank you Shelley!”

Shelly Berlin
Partner
Berlin, Eaton & Associates

 

Sustaining BPM – Crawl, Walk and Run

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A financial department of a large technology company had employees working long hours and even staying overnight every quarter when financial information was due. The SVP realized this could not go on. He provided his leadership, selected a team of internal subject matter experts, and chose an internal project lead and external BPM practitioner to […]

The Life Cycle of BPM Centers of Excellence - part 2

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In Part 1, I discussed how one BPM Center of Excellence (COE) started as a centralized organization and then with change moved some of the BPM Practitioners into specific operational units and disbanded the centralized group. Part 2 continues with the life cycle of this use case in its second stage, ‘decentralization’ and then continues […]

The Life Cycle of BPM Centers of Excellence - part 1

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According to a BPTrends survey 2014, the number of companies that have a BPM Center of Excellence has not grown over the last eight years (It’s stable at about 34%). In trying to guesstimate why that might be happening, I have been asking these questions:

When do companies start of COE and why? What do […]