Follow the I4 Process Blog

 Subscribe in a reader

Enter your email address:

“We hired Shelley to help us define roles and responsibilities, build the rules of engagement, and advance the company service model. As a result of the work Shelley did with a company improvement team, we implemented a one touch Client Service Excellence program and reduced the backlog of cases from 418 to zero in three months.”

Dale Brown
Senior Vice President, Sales and Marketing
MedImpact

 

Profitability or Stagnation? Efficiencies or Deficiencies?

Screen Shot 2015-06-27 at 10.41.34 AM

Ask yourself these questions:

Is our productivity increasing or decreasing? It has been decreasing globally over the last 10 years (about 30%). (Conference Board, June 2015) Are you eager to grow revenues in new regions, but hampered by processes that do not scale? Are you having a hard time hiring new employees and then onboarding […]

Are You Turning the BPMN Diagram into Results?

Screen Shot 2015-03-13 at 6.17.55 PM

You went to all the trouble to model a process using the standard notation, BPMN. Subject matter experts came up with lots of issues and improvement ideas during model development. Now you are ready to make the improvements.

STOP!

You have done many of the key steps of Process Modeling, but that’s not enough […]

Starting, Growing, or Killing Process Improvement - Part 2

Big and small tree  AM

Knowing where the organization is in its process improvement journey is important, so you start from where you are and keep moving forward. This article addresses three different stages–starting, growing, and killing process improvement and looks at three different areas for success. Part 1 looked at Assessing where the organization is, and what to do […]

What Next? Starting, Growing or Killing Process Improvement

Big and small tree  AM

Knowing where the organization is in its process improvement journey is important, so you start from where you are and keep moving forward. This article addresses three different stages–starting, growing, and killing process improvement and looks at three different areas for success.

STARTING:

Are you ready to look at your work from a customer’s perspective? […]

Half the Time Process Improvement Fails: How to Be in the Other Half: Part 4 – Discipline

Car in pot hole

How long should a process improvement project take? What is required for success and what is optional? What roadmap tells you what to do?

The first three parts of this blog spoke about the process charter, leadership and the process improvement team; discipline adds elements of time and structure that provide a method and schedule […]