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Traditional metrics are centered on financial, operational, and employee data. The newer organizational process metrics measure how a process works from the company point of view and the customer point of view. How is the company doing at meeting a customer needs (such as accuracy, responsiveness, service, speed, completeness) and how is the process […] 
There are many ways to ‘do’ business process improvement projects. It’s best if the company has a methodology from BPM, Lean, Six Sigma, Reengineering or some other methodology. Here’s the one I use, starting with selecting the project and ending with monitoring and sustaining the project; ‘doing’ the process improvement project means completing the section […] 
Guest Blog by Mary Grace Gardner, MPH is a Director of Strategy and Performance Improvement in the San Francisco Bay Area What is the rest of the roadmap to answer this question? In Part One of this blog, Mary Grace Gardner asked the question, “What makes participation in an important performance improvement project fizzle after […] 
Guest Blog by Mary Grace Gardner, MPH is a Director of Strategy and Performance Improvement in the San Francisco Bay Area
Have you launched a performance improvement project based on someone’s brilliant improvement idea only to see participation fizzle out by the third team meeting? You probably spent hours crafting the perfect kick […] In the third year of bpmNEXT the technical projects that were demoed were of three types: Breaking old barriers: between BPM and (business and enterprise) architecture, which were covered in presentations by Comindware and Trisotech; between process modeling and decision modeling, with Sapiens and Signavio presentations; and between BPM and case management, with Camunda, Safira, […] |
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