Follow the I4 Process Blog

 Subscribe in a reader

Enter your email address:

“The content and description of this course was very appealing because many processes in Payroll and Benefits are data and systems dependent requiring consistent application of policies and procedures. Two aspects of the course— standardization and cellular teams— were most relevant to us. We do many things in teams; but, we don’t always do them the same way. Already, we are seeing results in standardizing our work processes and reducing waste. For example, we found that some of our teams calculated the company’s pay equalization for military duty differently, using slightly different assumptions. Together, the teams looked at the different methods and rationales, found common ground and built new standard operating procedures for everyone that achieved the best results for the employee and company.”

Tim Muffly
Director, Payroll Administration
PPG

 

Five Pitfalls of Organizational Process Metrics

Screen Shot 2016-03-12 at 11.56.33 AM

 

Traditional metrics are centered on financial, operational, and employee data. The newer organizational process metrics measure how a process works from the company point of view and the customer point of view. How is the company doing at meeting a customer needs (such as accuracy, responsiveness, service, speed, completeness) and how is the process […]

A BPM Team or BPM Stakeholders?

Screen Shot 2016-01-11 at 7.37.13 PM

There are many ways to ‘do’ business process improvement projects. It’s best if the company has a methodology from BPM, Lean, Six Sigma, Reengineering or some other methodology. Here’s the one I use, starting with selecting the project and ending with monitoring and sustaining the project; ‘doing’ the process improvement project means completing the section […]

Aligning Performance Improvement, Strategy, and Daily work in Healthcare – Part Two

3D Character and Friendship

Guest Blog by Mary Grace Gardner, MPH is a Director of Strategy and Performance Improvement in the San Francisco Bay Area

What is the rest of the roadmap to answer this question?

In Part One of this blog, Mary Grace Gardner asked the question, “What makes participation in an important performance improvement project fizzle after […]

Aligning Performance Improvement, Strategy, and Daily work in Healthcare – Part One

Guest Blog

 

Guest Blog by Mary Grace Gardner, MPH is a Director of Strategy and Performance Improvement in the San Francisco Bay Area

 

Have you launched a performance improvement project based on someone’s brilliant improvement idea only to see participation fizzle out by the third team meeting? You probably spent hours crafting the perfect kick […]

What was Hot at bpmNEXT 2015?

In the third year of bpmNEXT the technical projects that were demoed were of three types:

Breaking old barriers: between BPM and (business and enterprise) architecture, which were covered in presentations by Comindware and Trisotech; between process modeling and decision modeling, with Sapiens and Signavio presentations; and between BPM and case management, with Camunda, Safira, […]