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“In each of our engagements, Shelley took the lead to work with me individually to design our objectives, approach, and measures of success. Working with Shelley, I was able to achieve clarity of the goal and methodology for achieving the goal prior to engaging within the stakeholder communities.

Shelley is well prepared, drives to common understanding and alignment, and engages in the subject content and dialog to achieve group consensus on core root cause issues and possible solutions.”

JuneAn Lanigan
Director (former) Cisco Systems

 

Enticing Executives with Visual Analysis

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Once you have your current state model, what do you do with it? How do you share it with the Process Owner and Executive Sponsor and spark their interest? My experience is that executives looking at a model that is 30 to 60 steps long are impressed and say something like, “Wow, that process is […]

Staying Out of the Weeds with BPM Process Modeling

Do you experience these challenges in trying to create a current state process model?

The team gets mired in process problem details People have ideas for improvements but you are not really ready for solutions yet Some groups do the process one way and others do it a different way. Some people think it’s a […]

How to Get Executives Engaged in BPM Analysis

“The process model is boring–just so many rectangles and diamonds.” That’s pretty much what executives say if you show them a process model that is 20-100 steps. They will be impressed by its length and they are likely to say, “Wow that process is pretty complicated. I can see why it takes so long.”

They […]

The Customer Journey – Why and How? Part 2

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If we can be totally creative in building the Customer Journey map, what criteria, based on others experience, should we use to make our decision?

In Part 1 explained the Customer Journey process, how it is different from a process model with the customer and employees in swim lane roles, and showed the two predominate […]

Are You Turning the BPMN Diagram into Results?

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You went to all the trouble to model a process using the standard notation, BPMN. Subject matter experts came up with lots of issues and improvement ideas during model development. Now you are ready to make the improvements.

STOP!

You have done many of the key steps of Process Modeling, but that’s not enough […]