Do you experience these challenges in trying to create a current state process model?
The team gets mired in process problem details People have ideas for improvements but you are not really ready for solutions yet Some groups do the process one way and others do it a different way. Some people think it’s a […]
What was the original purpose for establishing a Shared Services group?
The Head of HR for the organization was a strong proponent of Shared Services and there was also a company wide focus on operational efficiency and safety. When we began we focused on two HR processes that we wanted to centralize and standardize and […]
As interest in big data and analytics grew, this company (now mid-sized) started to grow dramatically. They were hiring 10% more people a quarter, sales were strong, and the company was planning to go public. But product releases were erratic—sometimes every three months, other times only once a year. Then the CEO started to run […]
Michael Hammer created wonderful assumption busting guidelines for redesigning processes in his book Reengineering the Corporation, like
As few people as possible should be involved in the performance of a process. (Several jobs are combined into one.) Workers make decisions. Processes have multiple versions (for different market segments).
I find that after Discovery, Modeling and […]
By Mary Grace Gardner, Director of Strategy and Performance Improvement in the San Francisco Bay Area.
What do the following three things have in common: dropping a ping pong ball either into a bucket that says ‘yes’ or ‘no’ at the end of day, checking whether wearing a bright yellow sash during medication […]