“In class when I mapped the freight process, I discovered that the operational process was not the main issue; instead we had some key decisions at the strategic level to consider. Back at work, I have already shared the maps I developed with others and I am developing some dashboards to collect data to focus our improvement efforts. Shelley asked some insightful questions that influenced my thinking and put me in a stronger position to demonstrate what needed to be done.”

Theresa Quinn Accurso
Director of Finance
Shure Inc.


About Us

Shelley Sweet

Shelley Sweet, the Founder and President of I4 Process, is a respected BPM Practitioner with over 20 years of experience helping organizations improve their business processes. Her work focuses on business process improvement, lean six sigma, and large-scale collaborative change.  She brings personality, professionalism, practicality and results to her clients.

Her programs are based on a unique 3-PEAT method of modeling processes and analyzing data that accelerates operational improvements and shows leaders and employees how to sustain operational excellence. Shelley’s track record includes over 100 process improvement projects that have successfully eliminated waste, minimized cycle time, and greatly improved customer satisfaction.

Shelley is also a Certified Business Process Management Professional (CBPMP), and teaches BPM courses at UC Berkeley Extension and BPMInstitute.org. Her popular weekly blog at i4process.com/blog provides ideas from her extensive business process improvement experience, including practical guides for process modeling and analysis, recommendations for common obstacles, and discussions about key leadership and team roles.

In addition to writing for her own blog, Shelley is a featured content contributor to BPM.com, an influential news and analysis site dedicated to business process management. Her book, The BPI Blueprint:  A Step-By-Step Guide to Make Your Business Process Improvement Projects Simple, Structured and Successful will be published by Cody-Cassidy Press in February 2014.

Shelley has worked with a wide range of organizations, including corporate start-ups, merger situations, companies transitioning to the next stage of maturity, Fortune 500 companies, public sector hospitals, school districts, universities, governments, and non-profit organizations. Past clients include Bank of America, Applied Materials, BPM Institute, Cisco Systems, Microsoft, Levi Strauss, Sabre, Chevron, MedImpact Healthcare Systems, Santa Clara County, University of California, Los Angeles, and University of California, Berkeley, Case Western Weatherhead School of Management, and Lawrence Berkeley National Laboratory.

Shelley has an M.A. in Management from John F. Kennedy University and a B.A. in Economics from Wellesley College. Her strength comes from putting the client first, knowing how to start from where they are, being flexible and pragmatic, and creating results iteratively.


  Bruce Silver – Bruce Silver Associates offers (1) business process management notation training online and in the classroom and (2) provides consulting to users and vendors who have an interest in business process management.




Jerry Talley – Jerry works with complex problems and makes them simple and clear.  He is interested in Board Governance, surveys that produce results even if you aren’t a statistical expert, and strategic planning and execution.

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