Getting Started with BPM: Find the Right Process Owners (part 1)

In order to get the right process owners you need to

• Know what they do

• Select process owners for each process

• Get process owners taking action

What Do Process Owners Do?

Here’s a tried and true list clients understand for choosing process owners and then clarifying what they do.

Criteria for selecting a process owner

• Have responsibility for most steps in the high level map of the process

• Be committed to a process orientation and the improvement effort

• Be respected and influential in the organization

• Sees this effort as important to his/her goals

• Continue to monitor and improve this process after the initial project

Responsibilities for a process improvement project

Project Initiation

• Articulates the process vision and its value to the organization and customer

• Sets process improvement targets and scope

• Gets approval from the executive sponsor for the vision and the improvement targets

• Identifies and appoints the team project lead, facilitator, and all team members

Supports Ongoing Process Work

• Attends all leadership sessions with project leads and facilitators to learn process improvement principles and tools

• Provides resources for the project – budget and team members time

• Reviews project progress regularly with the project lead and team facilitators; attends portions of team meetings and/or workshops

• Reviews project progress periodically with the executive sponsor

• Helps identify baseline measures & ongoing metrics

• Discusses and helps resolve issues and concerns from the project lead or team facilitator. Helps resolve interpersonal ‘people’ problems

• Make decisions on requests for scope changes

Implementation and Results

• Accountable for achieving the desired outcome & success of the overall initiative

• Drives implementation in the organization

• Advocates for the process improvement methods and team recommendations

• Communicates success of project to others

• Monitors process results regularly

• Uses metrics to identify problem areas and suggest corrective action

I will comment further in  Part 2 next week.

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