In order to get the right process owners you need to
• Know what they do
• Select process owners for each process
• Get process owners taking action
What Do Process Owners Do?
Here’s a tried and true list clients understand for choosing process owners and then clarifying what they do.
Criteria for selecting a process owner
• Have responsibility for most steps in the high level map of the process
• Be committed to a process orientation and the improvement effort
• Be respected and influential in the organization
• Sees this effort as important to his/her goals
• Continue to monitor and improve this process after the initial project
Responsibilities for a process improvement project
Project Initiation
• Articulates the process vision and its value to the organization and customer
• Sets process improvement targets and scope
• Gets approval from the executive sponsor for the vision and the improvement targets
• Identifies and appoints the team project lead, facilitator, and all team members
Supports Ongoing Process Work
• Attends all leadership sessions with project leads and facilitators to learn process improvement principles and tools
• Provides resources for the project – budget and team members time
• Reviews project progress regularly with the project lead and team facilitators; attends portions of team meetings and/or workshops
• Reviews project progress periodically with the executive sponsor
• Helps identify baseline measures & ongoing metrics
• Discusses and helps resolve issues and concerns from the project lead or team facilitator. Helps resolve interpersonal ‘people’ problems
• Make decisions on requests for scope changes
Implementation and Results
• Accountable for achieving the desired outcome & success of the overall initiative
• Drives implementation in the organization
• Advocates for the process improvement methods and team recommendations
• Communicates success of project to others
• Monitors process results regularly
• Uses metrics to identify problem areas and suggest corrective action
I will comment further in Part 2 next week.
Wonderful site you have here but I was wondering if you knew of
aany discussion boards that cover the same topics talked about here?
I’d really lijke to bee a part of online community where I can get feed-back from other experienced people
that share the same interest. If you ave any suggestions, please let me know.
Kudos!
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