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“Shelley Sweet was recommended to me at a time when I was seeking professional assistance to lead the District in the development of a strategic plan. It was a fortunate meeting – with Shelley’s experience and guidance we were able to assemble a broad range of community members to form a design team. The team participated in a series of activities to assess, discuss, and develop the outcomes to create the classroom of the future. Under Shelley’s leadership, the design team was able to propose to the Board of Education, seven completed “initiatives” that would provide the course of action to realize the District’s vision.”

John Deasy
Superintendent of Schools (former)
Santa Monica-Malibu Unified School District


Getting Started with BPM: Find the Right Process Owners (part 1)

In order to get the right process owners you need to

Know what they do

Select process owners for each process

• Get process owners taking action

What Do Process Owners Do?

Here’s a tried and true list clients understand for choosing process owners and then clarifying what they do.

Criteria for selecting a process owner

• Have responsibility for most steps in the high level map of the process

• Be committed to a process orientation and the improvement effort

• Be respected and influential in the organization

• Sees this effort as important to his/her goals

• Continue to monitor and improve this process after the initial project

Responsibilities for a process improvement project

Project Initiation

• Articulates the process vision and its value to the organization and customer

• Sets process improvement targets and scope

• Gets approval from the executive sponsor for the vision and the improvement targets

• Identifies and appoints the team project lead, facilitator, and all team members

Supports Ongoing Process Work

• Attends all leadership sessions with project leads and facilitators to learn process improvement principles and tools

• Provides resources for the project – budget and team members time

• Reviews project progress regularly with the project lead and team facilitators; attends portions of team meetings and/or workshops

• Reviews project progress periodically with the executive sponsor

• Helps identify baseline measures & ongoing metrics

• Discusses and helps resolve issues and concerns from the project lead or team facilitator. Helps resolve interpersonal ‘people’ problems

• Make decisions on requests for scope changes

Implementation and Results

• Accountable for achieving the desired outcome & success of the overall initiative

• Drives implementation in the organization

• Advocates for the process improvement methods and team recommendations

• Communicates success of project to others

• Monitors process results regularly

• Uses metrics to identify problem areas and suggest corrective action

I will comment further in  Part 2 next week.

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1 comment to Getting Started with BPM: Find the Right Process Owners (part 1)

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