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“Shelley worked with the union, school personnel and management to change the way maintenance serviced the schools. The shift to a customer centered approach increased the amount of work and speed of response and delighted the schools.”

Dan Katzir
Executive Director (former)
UCLA School Management Program

 

What was Hot at bpmNEXT 2015?

Screen Shot 2015-04-12 at 6.58.46 PMIn the third year of bpmNEXT the technical projects that were demoed were of three types:

  • Breaking old barriers: between BPM and (business and enterprise) architecture, which were covered in presentations by Comindware and Trisotech; between process modeling and decision modeling, with Sapiens and Signavio presentations; and between BPM and case management, with Camunda, Safira, Cryo, Kofax and IBM presentations.
  • Expanding BPM horizons: the internet of things, with presentations from SAP (the presentation that won  Best In Show for 2015) and W4; cognitive computing and expert systems, with BP3, Fujitsu, IBM and Living Systems; and resourcing optimization with process mining, from Process Analytica.
  • Reaffirming core values: business empowerment, covered by Omny.link and Oracle; and embracing continual change, with Bonitasoft.

 And there were two key notes from well know BPM thought leaders, Clay Richardson of Forrester and Neil Ward-Dutton of MWD Advisors, speaking about key themes for the future of BPM.  This was a new aspect of the conference this year — BPM and the Business– and I found each one worthwhile. 

Clay Richardson

Clay says we moved from the Age of Information to the Age of the Customer.  BPM will be engaging with the customer more often, through mobile, and out in the field. The digital experience will provide new innovation methods including the ability to change processes quickly, even real time. BPM and its data will plan for and respond to the whole customer lifecycle (often depicted on the customer journey map), learning  and integrating data to individual customers along the way.

I found this customer connection exciting.  BPM has always cared about the voice of the customer, but Clay implied the customer would be integrated into the process more in a heightened partnership.

Neil Ward- Dutton

Neil built off the question, “Is BPM dead?” And his response is no, but it is changing.  He sees that BPM is now in the stage of mainstream adoption, and that means the methods and tools are changing.  No longer are businesses just buying a BPMS; rather they are mixing products to solve different problems and span categories.

What I found most fascinating was his view of transformation and how it gets implemented.  He sees transformation now as ongoing continuous change with improvements being iterative and quick rather than longer-term pre-planned multiyear enterprise projects.  I suggested that we come up with a new word to describe this kind of ‘transformation’, – more like agile evolution, but that’s not quite right either as evolution sounds long too.  Maybe agile execution.  What do you think?

To see the videos look for them on www.bpmnext.com, but they’re not up yet. 

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